Confrontation is not a negative but rather a positive approach to negative events. Don’t confuse Confrontation and Criticism. Confrontation deals with issues and missed opportunities and directly effects the team’s ability to succeed. It is usually specific, such as you missed a specified target date for project completion. Criticism deals with individual attitude and perceived personal flaws. It tends to be more general in nature. As a leader you must understand the difference between the two.
When a team member makes you angry, first look at their behavior and then judge your own emotions. Are you planning to confront a specific issue, or you going to criticize a perceived flaw in their character? The answer to that question; and how you handle the issue, either positively or negatively, impacts your ability to be a true leader. Overall, it confirms or tarnished your leadership Brand and determines the Slash you make on the Matrix.
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